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Customer Service Representative

Location:Indianapolis, IN
Type:No Opening
Department:Operations
Description:The Operations Customer Service Representative contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by assisting customers to control their supply chain distribution needs, transportation projects and customer reports. The CSR is ultimately responsible for the proactive communication with customers, the Langham Operations Department and maintaining service requirements as dictated by customers.
Duties:Activities include front-line support, daily customer order entry, proactive customer communication, troubleshooting and creative problem solving. Activities as well as work hours may fluctuate in response to daily demands and the needs of the department.  A CSR may be responsible for any or all of these activities depending on previous experience and/or performance in the department.
Qualifications:
  • Demonstrate strong customer service orientation.
  • Demonstrate effective verbal, written, and interpersonal skills. Can effectively communicate with a variety of individuals with diverse backgrounds, education, and economic levels and roles (e.g. ownership, senior management, company employees, customers, etc.).  
  • Ensure customers’ shipments arrive at their destinations according to schedule and customer requirements.
  • Demonstrate effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).
  • Proactive in anticipating and alerting others to problems with projects or processes.
  • High detail orientation and accuracy.
  • Takes initiative and needs little supervision.
  • Able to prioritize, organize tasks and time, and follow up. Performs responsibilities efficiently and timely.
  • Prefer at least two years experience in the transportation/logistics industry or 1-2 years experience in a customer service or call center position.


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