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Evening/After Hours Customer Service Representative

Location:Indianapolis, IN
Type:Open
Department:Operations
Description:The Evening/After Hours Customer Service Representative contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by assisting customers control their flow of supply chain raw materials, work-in-progress, and finish goods. The Evening/After Hours CSR is ultimately responsible for the outcome of customer accounts, i.e. making sure Langham customers are aware when their loads will be delivered and updating Langham Tracking systems with timely status updates.  This position is full-time and includes weekend hours.
Duties:Activities include providing shipment information to customers, tracking every shipment moving through the customer’s supply chain, escalating problem shipments accordingly, and communicating with all Customer Service Representative shifts. The Evening/After Hours CSR will be required to attend monthly onsite meetings.  Activities as well as work hours may fluctuate in response to daily demands and the needs of the department. 
Qualifications:
  • Demonstrate strong customer service orientation.
  • Demonstrate effective verbal, written, and interpersonal skills. Can effectively communicate with a variety of individuals with diverse backgrounds, education, and economic levels and roles (e.g. ownership, senior management, company employees, customers, etc.).  
  • Ensure customers’ shipments arrive at their destinations according to schedule and customer requirements.
  • Demonstrate effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).
  • Proactive in anticipating and alerting others to problems with projects or processes.
  • High detail orientation and accuracy.
  • Takes initiative and needs little supervision.
  • Able to prioritize, organize tasks and time, and follow up. Performs responsibilities efficiently and timely.
  • Prefer at least two years experience in the transportation/logistics industry or 1-2 years experience in a customer service or call center position.


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